Service Response Times

Cognitec's customer service strives to deliver responses to technical queries and license activation requests as fast as possible. Customers subscribing to a support plan will receive responses within the guaranteed number of business days. For other customers, responses will be prepared on a best-effort basis. Business days are Monday to Friday, with the exception of the following holidays:

For Cognitec Systems GmbH (Germany):
2012: May 1, May 17,  May 28, October 3, October 31

For Cognitec Systems Corporation (USA):
2012: May 28, July 4, September 3, October 8, November 12